HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Orders are typically processed within 2 business days of purchase, pending availability and credit verification (please note: processing time is NOT included in the shipping time frame). Shipping times vary based on destination and shipping method, but we strive to get your next favorite MATH COLLECTIVE piece to you within 3-5 business days. Should you want to expedite your shipping process, please contact us via email and we will do our best to get the items shipped out via an express method.
Please make sure all shipping and billing information is correct to avoid unnecessary delays. Please note that we do require a signature upon delivery. Any additional shipping/delivery features will need to be arranged immediately after your order is placed with our team.
DO YOU SHIP TO PO BOXES, APO or FPO?
We cannot ship to P.O. boxes, APO, or FPO.
WHAT CURRENCY ARE YOUR PRICES IN?
All prices are displayed in Gright British Pounds (GBP)
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
MATH COLLECTIVE accepts all major credit cards as well as PayPal.
Occasionally we have to cancel an order due to processing or payment issues. If we do cancel your order due to suspected fraud or other processing issues, we will contact you to verify the cancellation or obtain the additional necessary information to process the order. We cannot hold merchandise on orders for which we cannot collect payment. If we do not hear from you within 48 hours of reaching out to verify information, we will cancel your order.
WHEN WILL I BE CHARGED FOR MY ORDER?
Your order will be charged as soon as it is processed on our website
CAN I CANCEL OR MODIFY MY ORDER AFTER IT IS PLACED?
Please double-check that all information is accurate on your order before submitting. Once an order is placed, we are unable to guarantee that changes can be made. If you do make a mistake on your order, please reach out to email@example.com right away.
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
After your order is placed successfully, you will receive an Order Confirmation to the email associated with the order.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can check the status of your shipment once you receive a Shipping Confirmation email. Please use the tracking number provided to keep an eye on your order and track it’s progress! If you opted for a text message, you will receive your tracking info via text to the number provided
DO YOU OFFER PRICE ADJUSTMENTS?
We do not offer price adjustments at this time.
WHERE DOES MY ORDER SHIP FROM?
Orders ship from our warehouse in London. If your order is ever sent in multiple packages, you will receive all tracking numbers attached to the shipment.
HOW WILL I KNOW IF MY ORDER HAS SHIPPED?
You will receive a Shipping Confirmation email or text with all tracking info!
WHAT IF MY PACKAGE IS LOST?
If your package is lost in transit, please reach out to us right away at firstname.lastname@example.org
All shipments delivered to the correct shipping address on order are no longer the responsibility of MATH COLLECTIVE. We cannot be held responsible for lost or stolen packages after delivery.
DO YOU SHIP INTERNATIONALLY?
We ship Worldwide.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping costs will be calculated at checkout. International (non-UK) customers are responsible for payment of any additional duties, import taxes, and brokerage or customs fees associated with an International shipment. In addition to the shipping cost, these fees will be added to the total at checkout and the order will ship. Duties and taxes are non-refundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.
All prices are listed in GBP. We recommend checking the current exchange rate to get the best idea of what you’ll ultimately be charged.
Estimated shipping prices (does not include customs, duties, and taxes):
We’re here to help! If you have any questions, please contact us at email@example.com